Refunds & Return Policy

donthe's  Commitment to Your Satisfaction

At donthe, we are dedicated to providing products that enhance the lives of pets. We stand by the effectiveness of our products and recommend that you use them for at least 14 days before considering a return. If you are not satisfied with your purchase after 14 days, and it falls within our 60-day money-back guarantee period, please contact us at contact.donthe@gmail.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing the order. After this period, we may not be able to accommodate your request as the order will likely be in the processing phase. If you cancel your order within 24 hours, we will process your refund within 7 business days.

30-Day Money Back Guarantee

We are confident in the effectiveness of our products and encourage you to use them for at least 14 days to experience their benefits fully. If you are still not satisfied and wish to return the items, you may do so after 14 days, within the 30-day period covered by our money-back guarantee. Please note that shipping fees, where applicable, are not refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or by emailing us directly at contact.donthe@gmail.com. To expedite your return, please provide your Order Number or the Name and E-Mail Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging such as dented boxes, with the product inside in good condition, is not considered damage.

If your item arrives damaged, please inform us within 72 hours of delivery. To report a damaged item, email us at contact.donthe@gmail.com with a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order promptly, we cannot be held responsible for shipping or delivery delays outside our control, including those caused by the courier, customs, or other factors during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is provided at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Policy Modifications

We reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use donthe products, customers indicate their acceptance of this Return & Refund Policy.

For any questions or concerns, please contact us at contact.donthe@gmail.com.