Shipping Information

At donthe, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched when it is handed off to our shipping carrier and is in transit to your address. During peak times and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The estimated delivery time of your package depends on various factors, primarily your location. Please see the estimated delivery times according to your country of residence:

  • United States, Canada, United Kingdom: 7-14 business days
  • Australia: 10-20 business days
  • Rest of the world: 15-30 business days

During peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. Worldwide shipping may also encounter unexpected customs delays, which could increase the overall delivery time frame.

Order Changes and Accurate Shipping Details

It is the customer's responsibility to ensure that shipping details are accurate and complete at checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. If our system detects address issues, our customer support team will email you within 3 business days of your order being placed to verify your shipping details. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at contact.donthe@gmail.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee changes after this time.

Delayed Delivery

At donthe, we strive to ship orders as quickly as possible. However, delivery delays may occur due to circumstances outside of our control, such as severe weather conditions, transportation disruptions, product availability issues, address verification problems, or payment processing delays.

We will notify you as soon as possible if we encounter any issues with your order that may cause a delay. Please note that donthe is not liable for delivery delays caused by external factors beyond our control, and we cannot guarantee the exact delivery date. However, we will always do our best to keep you updated on the status of your order and provide assistance to resolve any issues.

Lost or Stolen Packages

We understand the frustration of lost or stolen packages. Once we hand over the package to our courier partners, it is out of our control. In the event that your package is lost or stolen, please contact us at contact.donthe@gmail.com, and we will do our best to assist you.

If your package is lost or stolen, we recommend reaching out to the courier company directly to file a claim. Most courier companies have a claims process for lost or stolen packages, and they may require additional information from you. We will also contact the courier company on your behalf to follow up on the claim and provide updates.

Please note that donthe is not responsible for lost or stolen packages during the shipping process, and these fall outside of our refund policy. However, we will do everything we can to assist you in resolving the issue. Depending on the situation, we may offer a replacement if the package is not found or delivered.

In some cases, the courier company may locate and deliver the package to you. If the package is not found, we recommend filing a police report.

Shipping Policy Changes

donthe reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products.

By purchasing and continuing to use donthe products, customers indicate their acceptance of this Shipping Policy, including any modifications that may be made to it.

We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please contact us at contact.donthe@gmail.com.